This means that the payment for the order was not completed successfully. This could have been because of an interruption in the connection or a problem with the card processor. It may also have been because you cancelled the payment or hit the ‘back’ button before the transaction was completed.
If your web browser is not up to date then this may also affect whether the order is fully processed.
We will see that you tried to place an order and will do our best to contact you. However, if you wish to receive the order, please get in touch by email and we will manually invoice you electronically – you can pay online by card in the normal way.
